Terms & Conditions
These terms and conditions ('the Terms') govern the users ('you' or 'your') use of the website SITE URL ('the Website') and your relationship with:
(i) lookfantastic.com Limited (trading asSITE URL) whose registered officeis at 5th Floor, Voyager House, Chicago Avenue, Manchester Airport, M90 3DQ; or
(ii) (a) if your purchase is made in United States dollars (USD) or Canadian dollars (CAD) and payment is made using a debit/credit/American express card, with THGPP LLC (trading as SITE URL) whose registered office is at 1209 Orange Street, Wilmington, County of New Castle, Delaware, 19801, USA;
(iii) (a) if your purchase is made in Australian dollars (AUD) and payment is made using a debit/credit/American express card, with Skincarestore Australia Pty Limited (trading asSITE URL) whose office is at G01, 38 Atchison Street, St leonards, NSW 2065 Australia;
('we', 'our', or 'us'). Please read them carefully as they affect your rights and liabilities under law. If you do not agree to these Terms, please do not access nor use the Website. If you have any queries regarding these Terms then please contact us.
By using the Website you agree to be bound by these Terms.
We reserve the right to:
update these Terms from time to time and any changes will be notified to you via a suitable announcement on the Website. It is your responsibility to check for such changes. The changes will apply to the use of the Website after we have given such announcement. If you do not wish to accept the new Terms you should not continue to use the Website. If you continue to use the Website after the date on which the change comes into effect, your use of the Website indicates your agreement to be bound by the new Terms; and modify or withdraw, temporarily or permanently, this Website and the material contained within (or any part) without notice to you and you confirm that we shall not be liable to you for any modification to or withdrawal of the Website or its contents.
You warrant that:
the personal information which you are required to provide when you register is true, accurate, current and complete in all respects; and you are not impersonating any other person or entity
The products purchased on this site are for private and domestic use only and are not for re sale. You will notify us immediately of any changes to the personal information by e-mailing or telephoning our customer service representatives at:
e-mail address: email@example.com
tel: 0161 813 1481
When you shop on this Website, we will ask you to input personal details in order for us to identify you, such as your name, e-mail address, billing address, delivery address, credit card or other payment information. We confirm that this information will be held by us in accordance with the registration we have with the Data Commissioner's office.
5. Protecting Your Security
To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases.
We take the risk of internet fraud very seriously. With the volume of fraudulent credit card transactions increasing, we make every effort to ensure all orders are thoroughly checked using the information already supplied. There is a possibility we may contact you to make additional security checks and we ask for your co-operation to enable us to complete them. We will not tolerate fraudulent transactions and such transactions will be reported to the relevant authorities.
By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
The Website may only be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and its use. You agree not to upload or transmit through the Website:
any computer viruses or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer; andany material which is defamatory, offensive or of an obscene character
You agree to fully indemnify, defend and hold us, and our officers, directors, employees and suppliers, harmless immediately on demand, from and against all claims, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these Terms by you, or any other liabilities arising out of your use of this Website or any other person accessing the Website using your personal information.
8. Third Party Links
As a convenience to our customers, the Website may include links to other websites or material which is beyond our control. For your information, we are not responsible for such websites or material nor do we review or endorse them. We will not be liable, whether directly or indirectly, for the privacy practices or content of such websites nor for any damage, loss or offence caused or alleged to be caused in connection with, the use of or reliance on any such advertising, content, products, materials or services available on such external websites or resources.
All orders are subject to acceptance and availability. If the goods ordered are not available, you will be notified by e-mail (or by other means if no e-mail address has been provided) and you will have the option either to wait until the item is available from stock or to cancel your order.
Any orders placed by you will be treated as an offer to purchase the goods or services from us and we have the right to reject such offers at any time. You acknowledge that any automated acknowledgment of your order which you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on the Website. The conclusion of a contract between you and us will take place when we (i) debit your credit, debit card or PayPal account or (ii) dispatch the goods to you or commence the services, whichever is the later.
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be liable for any loss you may suffer if a third party procures unauthorised access to any data provided by you when accessing or ordering from the Website.
You will assume the risk for the products once they have been delivered to the delivery address which you specified when ordering the products. We accept no liability where you provide an incorrect delivery address or where you fail to collect the products from the delivery address which you specified. Notwithstanding that risk of loss or damage to the products only passes to you once they have been delivered to the delivery address, ownership of the products shall pass to you on the later of: (a) the products being dispatched by us; and (b) us receiving payment in respect of the same.
10. Cancellation Rights
Where you have purchased the goods or services as a consumer (i.e. for private use as opposed to business use), please note that you are entitled to cancel any contract completed with us within 14 days from the day on which you acquire physical possession of the goods.
If you wish to cancel a contract pursuant to this clause, then please see our Returns Policy for further details of how.
11. Price and Payment
All prices shown are inclusive of VAT (only where applicable - see below) at the current rates and are correct at the time of entering the information onto the system. We reserve the right, however, to change prices at any time without notice to you.
If your delivery address is within the United Kingdom, no additional taxes will be charged to you. If your delivery address is outside of the United Kingdom you may be subject to import duties and taxes (including VAT), which are levied once a delivery reaches your destination country. Any such additional charges must be borne by you.(if your delivery address is inside the European Union (‘EU’) see ‘Customs clearance responsibilities for EU delivery addresses’). You should note that customs policies and practices vary widely from country to country. We recommend that you contact your local customs office for information.
Please note that when shipping goods from outside the United Kingdom, cross border shipments may be subject to opening and inspection by customs authorities. In respect of all goods dispatched to you to an address outside of the United Kingdom, you are deemed to be the importer of the goods and must therefore comply with all the laws and regulations of the country into which the goods are being delivered.
Payment can be made by any major credit or debit card or via your PayPal account. Payment will be debited and cleared from your account before the dispatch of your good or provision of the service to you. If payment is to be made via a credit card a pre-auth value of £0.01 will be held against the card until the card issuer validates the payment.
In the unlikely event that the price shown on the checkout page is wrong, and we discover this before accepting your order in accordance with clause 9, we are not required to sell the goods to you at the price shown. We always try and ensure that the prices of goods shown on our Website are accurate, but occasionally genuine errors may occur. If we discover an error in the price of the goods that you have ordered we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel your order and you have already paid for the goods, then you will receive a full refund.
You confirm that the credit, debit card or PayPal account that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us we will not be liable to you for any delay or non-delivery.
If your credit or debit card payment is not processed successfully for any reason, we reserve the right to reattempt to process payment within 48 hours. In the event that the payment is still unsuccessful, we will give you at least 48 hours’ notice in advance of any further reattempt to process payment by sending an email to the email address you have provided to us. If you do not want us to reattempt to process payment, you must cancel your order in advance.
You may only use one discount code with each order. We reserve the right to reject or cancel any orders where you add more than one discount code to the basket.
We allow you to use discount codes strictly on the terms and conditions upon which they were issued which, amongst other things, may include terms relating to your eligibility to use them and a maximum order value.
Please familiarise yourself with these terms and conditions before you place an order as we reserve the right to reject or cancel any orders which do not comply with these terms even if your credit or debit card has been charged. If there is any inconsistency between the terms and conditions upon which the discount codes were issued and these terms and conditions, the discount code terms and conditions prevail. A copy of the discount code terms and conditions can be obtained by mailing or telephoning our customer service representatives at:
Tel: 0161 813 1481
Customs clearance responsibilities for EU delivery addresses
For orders dispatched from the UK only.
For deliveries to addresses within the EU, for legal purposes you are the importer of the goods, and are responsible for any import formalities as well as any duties, tariffs, or taxes which may be charged by any customs authority. However, we have collected these amounts from you as part of your purchase, and by agreeing to these terms, you hereby authorise us to appoint our designated carrier(s) to carry out any required customs formalities on your behalf, including payment of any duties, tariffs, or taxes to the appropriate customs authority. The designated carrier will deliver the goods to you in addition to carrying out the customs formalities on your behalf. These customs formalities will be carried out in different countries depending on the country in which your delivery address belongs, and the carrier used. Your goods will be cleared for customs purposes in one of the following ‘clearance countries’:
1. Cyprus (for addresses in Cyprus)
2. France (for addresses in France, Austria, Bulgaria, Croatia, Czech Republic, Estonia, Greece, Hungary, Italy, Latvia, Lithuania, Portugal, Romania, Slovakia, and Slovenia)
3. Ireland (for addresses in Ireland)
4. Malta (for addresses in Malta)
5. Spain (for addresses in Spain)
6. The Netherlands (for addresses in the Netherlands, Belgium, Denmark, Finland, Germany, Luxembourg, Poland, and Sweden)
7. Belgium (for addresses in Belgium and Ireland)
8. Otherwise, in the country in which your address belongs.
9. In the country in which your address belongs.
This means that you will be charged duties, tariffs, or taxes at the rate applicable in the clearance country – these will be paid on your behalf by the designated carrier. These clearance countries are subject to change without notice being provided to you.
By accepting these terms, you consent to us appointing a designated carrier to act on your behalf as described above, and that the designated carrier is acting solely for you as your customs direct representative.
We do not issue tax invoices for shipments to the EU from the UK. Any proof-of-sale document we provide at your request is provided entirely at our discretion, and serves as a record of your purchase only. The document may not comply with the requirements imposed by the tax authorities in your local jurisdiction for the purposes of reclaiming VAT, and we are unable to provide additional documentation in this regard.
12. Eligibility to Purchase
To be eligible to purchase goods on this Website and lawfully enter into and form contracts on this Website under English law you must:
if an individual, be 18 years of age or over; and register your real name, address, phone number, e-mail address any other details requested.
By offering to purchase goods and services you represent to us that you are 18 years of age or over and authorise us to transmit information (included updated information) to obtain information from third parties, including but not limited to, your debit or credit card numbers or credit reports to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.
13. Intellectual Property
The content of the Website is protected by copyright, trade marks, database and other intellectual property rights and you acknowledge that the material and content supplied as part of the Website shall remain with us or our licensors.
You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website.
14. Limitation of Liability
Notwithstanding any other provision in the Terms, nothing in these Terms:
affect or limit your rights as a consumer under English law; orwill exclude or limit our liability for death or personal injury resulting from our negligence.
The Website is provided on an 'as is' and 'as available' basis without any representation or endorsement made and we make no warranties, whether express or implied, in relation to it and its use. You acknowledge that we cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided by you. You must bear the risk associated with the use of the Internet.
Whilst we will try to ensure that material included on the Website is correct, reputable and of high quality, we cannot accept responsibility if this is not the case. We will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Website. If we are informed of any inaccuracies in the material on the Website we will attempt to correct this as soon as we reasonably can.
In particular, we disclaim all liabilities in connection with the following:
incompatibility of the Website with any of your equipment, software or telecommunications links;
technical problems including errors or interruptions of the Website;
unsuitability, unreliability or inaccuracy of the Website; and
failure of the Website to meet your requirements.
To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (both of which terms includes, without limitation, pure economic loss, loss of profits, loss of business, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Website.
If any part of the Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions of the Terms.
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
17. Entire Agreement
These Terms form the entire basis of any agreement reached between you and us.
18. Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts.
19. Chocolate & Sweets
To make the most of your sweets we recommend that they are consumed within 12 weeks of receipt.
All products are individually dated to ensure the products are consumed when they are at the best.
Customers should be aware that all our sweets are manufactured and packaged in environments in which nuts may be present and therefore cannot guarantee that any sweets supplied are free of nuts and nut traces. Please note that ingredients provided are those from manufacturers' packaging and lists and are therefore as accurate as those available from sweet manufacturers, we therefore cannot be held responsible for their content.
In order to ensure our customers receive the best level of service and are happy to indulge their sweet tooth we offer a comprehensive returns policy in the unlikely event that you are not 100% satisfied with sweets delivered. Please note that the following returns procedure must be followed, and failure to do so may result in us being unable to exchange goods or provide refunds. Also please be aware that we cannot be held responsible and provide refunds/exchanges on stock affected by circumstances beyond our control. This includes damage and neglect after goods are received, goods being stored in climatic conditions such as extremes of temperature that can affect some items - items often stick together or alter appearance slightly, but will taste the same and damage by third parties. In addition please be aware that during the hot summer months goods in transport can be effected by the heat so be aware that delicate items such as chocolate may not always look as intended, but they will of course still taste as good as ever.
Should you wish to return an item for any reason please notify us within 48 hours of receipt of your order of any part that is unsatisfactory. In order to arrange a return, please contact us and inform our customer service team of your order number, the item you are returning and the reason for the return.
We will then reply with a unique returns authorisation number and the address you need to send the item to.
You'll need to package the item securely and include:
Your order number
The returns authorisation number
Whether a replacement or refund is needed
The reason why you are returning the item.
Goods returned should be in their original condition and packaging in which they arrived, along with a copy of the invoice or packing slip.
Once received items will be checked and refunds on goods and postage arranged where suitable. We cannot issue refunds on simply unwanted goods due the perishable nature of goods on sale. Refunds/exchanges will only be offered on items that are faulty, and were clearly so at the time at which they were dispatched.
20. All Competitions
We reserve the right to amend these Terms from time to time.
These rules will be deemed incorporated into each competition except to the extent that any specific instruction in a competition provides otherwise.
By entering the competition entrants will be deemed to have read and understood these Terms and be bound by them. All of our decisions will be final and binding and no correspondence will be entered into.
Any person who is an employee or an immediate family member of an employee of any The Hut Group company or any other person who is directly connected with the organisation of any particular competition is ineligible to participate.
Competitions are only open to residents of the UK (excluding Northern Ireland).
All entrants are to be aged 18 or over unless any other age restriction is specified or implied. Entrants should, if under 18, obtain permission in advance from their parent or guardian.
All entries must be received by the closing date specified in the competition. Answers will be entered upon submission. No responsibility will be taken for any answers that are misdirected, lost for technical or other reasons or received after the closing date.
We reserve the absolute right to disqualify without notice any entries to any competition which we consider have used improper technical means to enter and/or we believe is fraudulent.
Entrants are liable for their costs to access computer networks.
We will not be liable for or accept any responsibility for: (i) any failure by the winner or any entrant to comply with these terms and conditions; (ii) any disruption, delay or misdirection of entries; or (iii) any server, system or network failures, malfunctioning or inaccessibility .
We shall be the promoter of all competitions subject to these terms and conditions unless stated otherwise.
If for any reason an advertised prize is unavailable we reserve the right at our absolute discretion to substitute a similar prize of equivalent or greater value.
Only one prize will be awarded per household.
There will be no cash or other alternative to the prize offered and prizes are not transferable.
The products purchased on this site are for private and domestic use only and are not for re sale.
The winner's name will be selected in a random draw, after the closing date, from all correct answers received.
The winner of a prize will be notified within 28 days after the winner has been ascertained.
Please allow 28 days for delivery of all prizes.
If the winner of the a competition is unable to take up a prize for any reason or if the winner cannot be notified after reasonable efforts having been made then we may dispose of the prize as we think fit without any liability to the winner for having done so.
For each competition, only one prize will be awarded per entrant / email address. Names of winners will be available on request.
Prizes Involving Travel: (a) Travel arrangements are the responsibility of prize winners unless otherwise stated; (b) we reserve the right to require written permission from the parent or guardian of any winner who is under the age of 16 and to require such a winner to choose as a companion someone 18 or over.
Competition prizes/tickets may be restricted to certain times of the year and unless otherwise stated all prizes must be taken within six months of the date of the competition draw.
Where prizes are to be provided by a third party then the winner will be required to complete all appropriate or applicable booking or other formalities direct with such providers. We will have no responsibility for the acts/defaults of any other persons or companies.
LOOKFANTASTIC X LOVE ISLAND
By taking part in this competition you accept and agree to these terms and conditions. If you do not agree with any of the terms and conditions stated, then you should not take part. It is your responsibility to ensure that you review the current terms and conditions before entering. We, lookfantastic, recommend that you save a copy of the terms and conditions for future reference during the competition.
1. How to enter
To be entered into this competition for a chance to win, you will need to: Go to the Love Island landing page on https://www.lookfantastic.com/campaigns/love-island/competition.list, enter a valid email address to be entered into the competition for a chance to win.
2. Opening and closing dates and times
The competition will be open from [03/02/20 17:00 GMT and will close on 10/02/20 23:59 GMT]. Any entries received after the closing date will not counted. Only one entry per person.
3. What can you win?
There will be one winner. The prize for the winner will be:
· 2 x tickets to a screening event of the Love Island final at a London venue on 23 February 2020 (venue to be confirmed) for the winner and a guest
· Transport to and from London (if you live outside of London) and to and from the screening venue
· Drinks reception pre-screening
· Celebration drinks with DJ post final
· 2 x Love Island goody bags
· Overnight stay in 4* plus hotel in London the night of the screening event (based on 2 people sharing a Twin or Double room)
· Beauty products from lookfantastic
(together the “Prize”).
The Prize is provided by [ITV PLC,200 Gray's Inn Road, London, WC1X 8HF] (“Prize Provider”).
The Prize is non-transferable and non-refundable, and the winner cannot request any alternative prize (cash or otherwise).
Any other costs incurred in addition to those set out above and that are incidental to the fulfilment of the Prize are the responsibility of the winner and their guest.
Any queries in relation to the Prize must be directed to the Prize Provider.
All entrants (including the winner) must comply with any reasonable directions given to him or her by the Promoter in connection with the competition. Failure to comply with such directions may result in disqualification and/or withdrawal of the Prize (defined below).
4. Who can enter?
Entrants must be aged 18 or over to partake in the competition and a resident in the UK (excluding Northern Ireland). lookfantastic reserves the right to ask the winner to provide proof of age.
5. How is the winner selected?
The winner will be selected in a random draw by an independent judge on 9th February 2020.
The winner will be notified via email within 24 hours of the closing date and will be given details of how to accept the Prize. Failure by the winner to accept the Prize in the manner specified within 48 hours of the Promoter’s notification will make any claim invalid and the Promoter reserves the right to select another winner (again selected randomly in a draw) from all remaining eligible entries.
6. This competition is governed by the laws of England and Wales and is subject to the exclusive jurisdiction of the English courts.
7. Promoter: The Hut.com Limited (trading as Lookfantastic) with registered office at Fifth Floor, Voyager House, Chicago Avenue, Manchester Airport, M90 3DQ.
8. ITV is not responsible for the administration of the promotion or the fulfilment of any prizes.
9. Full terms and conditions apply: www.lookfantastic.com/info/terms-conditions.list
I SAW IT FIRST X LOOKFANTASTIC COMPETITION
To be entered in to this competition, you will need to:
Follow both @lookfantastic and @isawitfirst + like the competition post
Comment on the competition post and tag as many friends as you like!
Entries open from 12pm on the 28thth August 2020 and close at midnight on the 1st September 2020.
Any entries submitted after the Closing Date will not be counted.
Entrants must be resident in the UK (excluding Northern Ireland)
There will be 1 winner who will be selected at random by an independent judge on 12pm on 1st September 2020. The prize for the winner will be a £500 gift voucher in the form of a code to spend on the LOOKFANTASTIC.COM website and a £500 voucher to spend on the ISAWITFIRST.COM
The prize is provided by [LOOKFANTASTIC, THE HUT GROUP AND ISAWITFIRST.COM]. Any queries in relation to the prize must be directed to the Prize Provider.
The winner will be notified via Instagram Direct Message by the Promoter within 1 working day of the Closing Date and will be given details of how to accept the prize. Failure by the winner to accept the prize in the manner specified within 7 days of the Promoter’s notification will make any claim invalid and the Promoter reserves the right to select another winner (again selected randomly in a draw) from all remaining eligible entries. Please allow up to 14 days for delivery of the prize.
Winner to be contacted via DM on Wednesday 2nd September by @isawitfirst
Promoter: The Hut.com Limited (trading as Lookfantastic)
If you submit a review, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.
You grant lookfantastic.com and its sub-licensees the right to use the name that you submit in connection with such content, if they choose.
You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content.
You agree to perform all further acts necessary to perfect any of the above rights granted by you to lookfantastic.com, including the execution of deeds and documents, at the request of lookfantastic.com.
You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to lookfantastic.com:
The content and material is accurate;
Use of the content and material you supply does not breach any applicable lookfantastic.com guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). You agree to indemnify lookfantastic.com for all claims brought by a third party against lookfantastic.com arising out of or in connection with a breach of any of these warranties.
Winners of the review competition will be notified by email. Failure to respond to our notification email within 20 days will result in the prize being forfeit.
22. Multibuy Offers
This offer applies only to qualifying items listed in the Multibuy area of this Website.
Where any goods are returned (except for an exchange where products are faulty/defective), we are entitled to either require the return of all goods delivered as part of that Multibuy offer at your cost or charge you for the goods retained by you at the full price quoted on this site.
23. Gift With Products Promotions
23.1 Where we are offering a free gift with a product, we shall only provide one free gift per transaction (irrespective of how many products are purchased). The free gift is subject to availability and we reserve the right to change the free gift for an alternative gift.
23.2 In order for us to facilitate the provision of a free gift, it may be necessary for us to include the free gift on our site at a nominal value. For the avoidance of doubt, you are not entitled to 'purchase' the free gift without purchasing the product it is provided free with and any attempt to 'purchase' the free gift will be cancelled (notwithstanding any automated communication you may receive acknowledging your order). In the unlikely event that the free gift is despatched to you, you shall be obliged to return the free gift upon written request.
24. Gift Vouchers And Credit
Lookfantastic Gift Vouchers - The LF Gift Voucher can be used to buy any item sold by www.lookfantastic.com. Our normal terms and conditions, together with the terms and conditions below, apply to the purchase of your gift voucher. You can email it to family and friends, or print it out to give to them personally. It is the perfect way to give a gift when you don’t know what to buy!
What is a LF Gift Voucher? - The LF Gift Voucher is available in £25, £50, £75, £100 and £200 denominations and enables you to give a gift when you don’t know what to buy. Gift Vouchers are issued via email using an electronic voucher code which can then be redeemed in the Checkout to buy any product on www.lookfantastic.com.
How do I order a Gift Voucher? - You can add the gift voucher to your shopping basket like any other product by selecting the ‘Add to Basket’ button found on the ‘Buy Now’ tab. Then continue to checkout to complete your order. If you want to purchase more than one Gift Voucher you can increase the item quantity on the basket page or go back to the relevant Gift Voucher product page and add more items to your basket. You can also buy other products at the same time as placing your order for Gift Voucher(s). Gift Vouchers are valued and issued in GBP Pounds. Discount codes cannot be used when purchasing a Gift Voucher.
How will I receive a Gift Voucher? -Once your order has been processed and we have taken payment, you will be emailed the electronic Gift Voucher code to the email address where your order confirmation email is also sent. You will not receive anything in the post for Gift Vouchers that you order.
How do I give the Gift Voucher to the recipient? - Once you have received the electronic Gift Voucher code you can then forward on this email to the gift recipient, or you can print out the voucher and give it to them. Gift Vouchers are valid for 12 months from the date of purchase.
I am the recipient of a Gift Voucher, how do I redeem it? - Gift Vouchers can be used to purchase any product on www.lookfantastic.com. Select the item(s) you wish to order and add them to your basket. To apply your Gift Voucher, enter the electronic voucher code you received in the ‘Discount Code’ box and click the ‘Add’ button. This will then apply the voucher to your order. Then proceed to the Checkout as normal.
What are the restrictions? - You can only use one voucher per order and no change will be issued if the full value of the voucher is not used in the order. Gift Vouchers are valid for 12 months from the date of purchase so make sure you remember to redeem your Gift Voucher in time. Gift Vouchers are valued and issued in GBP Pounds. You cannot use your Gift Voucher in conjunction with any other discount code.
I have paid for an order using a Gift Voucher. What happens if I want to return my order? - For orders which are refunded, the refund will be issued via the same payment method as used to pay for the order. Therefore if you have paid, or part-paid, for an order using a LF Gift Voucher any refund will be issued in Gift Vouchers to the same value.
I have lost a Gift Voucher. What do I do? - If you are the recipient of a LF Gift Voucher please ask the purchaser if they still have details of your Voucher Code. If not, please ask the purchaser to contact us via the messaging centre so that the Gift Voucher can be reissued. Link below:
We can only reissue gift vouchers which have not been redeemed. For the avoidance of doubt, the original gift voucher will be void if we issue a replacement. The original expiry date will still apply.
Risk and Loss - The risk of loss and title for a Gift Voucher shall pass to the purchaser upon our electronic transmission of the Gift Voucher to the purchaser or designated recipient, whichever is applicable. We are not responsible if any Gift Voucher is lost, stolen, destroyed or used without your permission
Fraud - We will have the right to close customer accounts and take payment from alternative forms of payment if a fraudulently obtained Gift Voucher is redeemed and/or used to make purchases on www.lookfantastic.com.
Can I return my Gift Voucher? - Gift Vouchers cannot be returned or refunded, except in accordance with your statutory rights. The value of the gift voucher cannot be converted back to cash.
Credit- Any credit will be valid for 6 months from the date of issue and will expire on the anniversary of the date of issue.
25. Beauty Box Subscription Terms and Conditions
By subscribing to our “Beauty Box” service, you acknowledge that you agree to our Terms and Conditions.
Stock is subject to availability, if you place your order on or before 25th of the month your subscription will commence in that month. For example, if you subscribe on or before 25th January, your subscription will begin with the January “Beauty Box”. If you place your order on or after 26th of the month or if the respective monthly “Beauty Box” is not available, your subscription will start in the subsequent month.
If you place your order on or before the 25th of the month, we aim to ship your first “Beauty Box” within 24 hours of your subscription payment being received. We then aim to ship each subsequent “Beauty Box” on or around the 1st of each month. Please note that on occasion there may be shipping delays and/or product back-orders due to unforeseen issues involving the brand fulfilment process. Any estimated delivery dates are estimations only and you will not be eligible for a refund due to any unforeseen delays. As soon as your “Beauty Box” is on its way, you will receive a confirmation email containing a tracking number that allows you to monitor its shipment. You will not be eligible for a refund due to any unforeseen delays
If you change address during the term of your subscription, you can do this via your account and it will take effect the following month. If you have not changed your address before the following month’s box has been created then we shall not be liable to you in the event that you fail to receive your “Beauty Box” and no refund shall be provided.
Auto renewal - following your initial subscription period of a fixed one, three, six or twelve month subscription, your Beauty Box subscription will be automatically renewed for a further fixed term of the same length. You may opt out of the automatic renewal before the 25th day of your expiration month through your customer account. Any one, three, six or twelve month subscription cancelled before the subscription expiration is not eligible for a refund.
Each subscription is classed as a single sales contract for regular delivery of goods, so you are only entitled to receive a refund if you cancel your subscription with us within 14 days from the day on which you acquire physical possession of your first “Beauty Box”.
You are entitled to cancel your subscription at any time, however unless you cancel your subscription with us within 14 days from the day on which you acquire physical possession of your first “Beauty Box”, you will be tied into the contract for the remainder of the subscription.
If you wish to cancel your subscription before the term has expired, you must do so prior to 26th of the month, otherwise you will receive the subsequent months’ “Beauty Box”. For example, if you want to cancel your subscription from March, you would need to notify us no later than 25th February, otherwise you may receive the March “Beauty Box”. This is only for the 1 month subscriptions purchases, for 3, 6 and 12 months you cannot cancel after the 14 days of receiving your first "Beauty Box".
The above cancellation policy does not affect your statutory rights. Please see clause 10 above for further information about your right to cancel.
We reserve the right to cancel your subscription at any time as a result of any breach of these Terms. We also reserve the right at our absolute discretion to cancel and/or change the “Beauty Box” subscription model.
When you join any subscription plan you are invited to join 'The Beauty Box Club'. This is an optional membership whereby you can enter information about yourself to enable a personalised Beauty Box experience. All the information that you enter in this survey is not compulsory, you can request to remove your data and we will ensure that this is not shared with anyone outside of The Hut Group. When using this customer data, we are only utilising the information to ensure a better experience with your Beauty Box, and to ensure we are meeting customer needs.
All the information we are collecting will only be used to personalise your Lookfantastic experience and ensure that you are receiving information that targets you. By entering your favourite brands you are letting us know what you would like to see more of in your box. By entering information about your beauty profile we are using this to ensure we personalise your box to target your specific needs.
When you cancel your Beauty Box subscription, or are no longer a subscriber, you will no longer be able to benefit from the exclusivity of the club including all extra benefits.
We cannot guarantee each box will be perfectly personalised to you, but we will try our best.
26. Referral Scheme
Subject to the terms set out below, you may earn ‘credit’ for use on this Website by referring a new customer(s) to us through our referral scheme by sharing the referral link and/or referral code we provide to you (the “Referral Scheme”). You are only eligible to participate as a ‘referrer’ in this Referral Scheme if you have previously placed an order on the Website.
A new customer is a natural person who has not previously placed an order with us (a "Referee"). If the Referee has an account on the Website but has not previously placed an order on the Website then they are entitled to participate in the Referral Scheme through the ‘referral link’ only. If the Referee already has an account on the Website then they will be unable to participate in the Referral Scheme using a ‘referral code’ (regardless of whether they have previously placed an order).
If the Referee has clicked through your referral link the discount code will automatically be applied at checkout. If the Referee is using a referral code, the Referee must enter this code at checkout.
For the avoidance of doubt, any credit generated from the Referral Scheme may only be spent on the Website and neither you nor the Referee is entitled to receive any payment of any kind in respect of the credit. The credit is not redeemable for cash. The credit that stands to your Referral Scheme account is not transferable in any way.
You will receive the applicable credit on your account 24 hours after dispatch of the Referee's order. If the Referee cancels their order for any reason within 24 hours of it being dispatched, you will not qualify for any
credit. You will receive your credit in the default currency of the Website.
Any credit accrued through the Referral Scheme that has not been used within 12 months from the date of accrual will expire.
The Referee must place an order with a value of at least the minimum value as stated on the Website from time to time.
Subscription products are excluded from the Referral Scheme. We may exclude additional products from the Referral Scheme at our sole discretion from time to time.
We may, in our sole discretion, withdraw your credit generated from the Referral Scheme at any time if we believe or suspect that your use of the Referral Scheme is fraudulent,
misleading or contrary to these terms.
27.CROSS BORDER E-COMMERCE(CBEC) TAX - CHINA
(i) General information regarding delivery option
When you make a purchase through this delivery option, our designated carrier will provide customs clearance on your behalf. Please ensure you have provided accurate information, otherwise this will jeopardise your customs clearance.
(ii)Residence ID number required for customs clearance
When choosing the CBEC delivery option inclusive of import taxes, you need to submit the resident ID card information of the recipient of the order for customs clearance. Please ensure you have filled in an accurate ID card number and a name (in simplified Chinese characters) that is consistent with the ID card. The information provided for the ID card must match the identity of the payer, if it does not then it will affect customs clearance.
We will safely store your ID card information and only use it for the purpose of customs clearance. Unless we notify you otherwise, you will not need to submit this information through other channels after submitting the required ID information here.
(iii) How import taxes are calculated? (Estimated Taxes)
We will estimate and charge relevant import taxes for you when placing orders. The import tax we initially charge you is an estimate only and there is no guarantee that this will be the actual amount incurred. For example, from the date of the estimation of import taxes and fees to the date of actual entry into China, the customs regulations and tax rates applicable to specific commodities may have changed. The tax rate for import taxes and fees is usually determined by the classification of the goods
(iv) Understanding your yearly tax allowances
According to the Notice of the Ministry of Finance and the State Administration of Taxation on the Taxation Policy for Cross-border E-Commerce Retail Imports (Finance Customs  No. 49), since January 1, 2019, the cross-border e-commerce retail imports of goods. The transaction limit is RMB 5,000 (including 5,000 yuan) and the annual trading limit is RMB 26,000 (including 26,000 yuan).